FAQ
Take a look at the most frequently asked questions about our online store and gift cards.
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Frequently Asked Questions about MY ACCOUNT
What should I do if I forget my password?
If you have forgotten your password, please click “Forgot password” option and follow the instructions. You should receive an e-mail to complete the procedure to the e-mail address you have registered with; if you don’t receive it please check your spam and junk folders.
How do I change my password?
If you need to change your password you must log in with your current password first and then click on “Account Details”.
From here you can change your password and also your e-mail address if you need to. Once these changes have been made, click continue and your changes will be saved.
How do I change my email address?
If you need to change your e-mail address you must log in with your current e.mail first and then click on “Account Details”. From here you can change your e-mail address and also your password. Once these changes have been made, click continue and your changes will be saved.
How do I change my saved delivery address?
Log into your account and click on the “Address” tab. From here you can insert a new delivery address or edit the ex